FAQs

Outpatient Admission

Getting help starts with one phone call.  Call our Woodbury office at 651-734-9633 or our outpatient sites directly.   Our Woodbury office is typically staffed Monday through Friday from 9:00 am to 5:00 pm. 

Comprehensive Assessments

Contact our Woodbury Office at 651-734-9633 for appointments, information about rates, and any questions about the process.

What are the hours and days of treatment for each outpatient program?

The hours vary with each program. Typically the programs are 3 or 4 hours long, 6:00 pm to 9:00 pm for the evening program and 8:45 am to 12:30 pm for the day program. Please visit the page for the location you are interested in for more information on meeting days and times or call us. 

The Haven in Shakopee

The Haven in Cloquet

The Haven in Woodbury

The Haven in Waconia

Virtual/Telehealth

What kind of treatment do I need?

There are many types of treatment options available, from outpatient or day programs to residential care. The best way to see what you need is to complete a chemical use assessment administered by a professional. They can help you make the right treatment choice and can provide you with referrals.

How does the Family Program work?

The Haven believes that family involvement is critical for success to happen. We encourage family and support persons to be involved with treatment by attending a one-on-one meeting with a counselor. 
 

How much does treatment cost? Does insurance pay for treatment?

The Haven accepts nearly all insurance plans, including Aetna, Blue Cross Blue Shield, HealthPartners, Medical Assistance, Medicaid, Medica, UCare, United Healthcare, Preferred One and Cigna.  You will be responsible for any co-pays and deductibles for treatment as well as any charges your insurance plan does not cover.

We do verify insurance prior to you coming to treatment to ensure that there is coverage, although this is not a complete guarantee of coverage. We also bill your insurance company for you as a courtesy. Depending on the length of time of your treatment plan, the program you’re enrolled in, and your insurance plan, treatment costs will vary.